Last updated: 12 October 2022
At essentiallymobile.com.au, we are committed to protecting your privacy as a customer and an online visitor to our website. We use the information we collect about you to maximise the services that we provide to you. We respect the privacy and confidentiality of the information provided by you and adhere to the Australian Privacy Principles. Please read our privacy policy below carefully.
In the course of your visits to our website or use of our products and services, we may obtain the following information about you: name, company name, email address, telephone number, credit card details, billing address, geographic location, IP address, survey responses, support queries, blog comments and social media handles (together ‘Personal Data’).
Our services are not directed to persons under 18 and we do not knowingly collect Personal Data from anyone under 18. If we become aware that a child under 18 has provided us with Personal Data, we will delete that information as quickly as possible. If you are the parent or guardian of a child and you believe they have provided us with Personal Data without your consent, then please contact us.
You can review, correct, update or delete your Personal Data by either logging into your account and making the changes yourself or contacting us directly to do so.
Personally Identifiable Information: We use the information we collect to deliver our services to you, including: communicating with you, providing technical support, notifying you of updates and offers, sharing useful content, measuring customer satisfaction, diagnosing problems and providing you with a personalised website experience.
Marketing communications are only sent to you if you have requested or subscribed to them. You can opt out of our marketing communications at any time by unsubscribing or emailing us and your request will be actioned immediately.
Non-Personally Identifiable Information: We also use the information we collect in aggregated and anonymized forms to improve our services, including: administering our website, producing reports and analytics, advertising our products and services, identifying user demands and assisting in meeting customer needs generally.
Any information you choose to make publicly available, such as blog comments and testimonials on our website, will be available for others to see. If you subsequently remove this information, copies may remain viewable in cached and archived pages on other websites or if others have copied or saved the information.
We will use all reasonable means to protect the confidentiality of your Personal Data while in our possession or control. All information we receive from you is stored and protected on our secure servers from unauthorised use or access. Credit card information is encrypted before transmission and is not stored by us on our servers.
To enable us to deliver our services, we may transfer information that we collect about you, including Personal Data, across borders for storage and processing in countries other than Australia. If your Personal Data is transferred and processed outside Australia, it will only be transferred to countries that have adequate privacy protections.
We retain your personal information for as long as needed to provide services to you and as otherwise necessary to comply with our legal obligations, resolve disputes and enforce our agreements.
In the event there is a breach of our security and your Personal Data is compromised, we will promptly notify you in compliance with the applicable law.
A cookie is a small file placed in your web browser that collects information about your web browsing behaviour. Use of cookies allows a website to tailor its configuration to your needs and preferences. Cookies do not access information stored on your computer or any Personal Data (e.g. name, address, email address or telephone number). Most web browsers automatically accept cookies but you can choose to reject cookies by changing your browser settings. This may, however, prevent you from taking full advantage of our website.
Our website uses cookies to analyse website traffic, provide social media sharing and liking functionality and help us provide a better website visitor experience. In addition, cookies and pixels may be used to serve relevant ads to website visitors through third party services such as Google Ads and Facebook Adverts. These ads may appear on this website or other websites you visit.
We do not and will not sell or deal in Personal Data or any customer information.
Your Personal Data details are only disclosed to third party suppliers when it is required by law, for goods or services which you have purchased, for payment processing or to protect our copyright, trademarks and other legal rights. To the extent that we do share your Personal Data with a service provider, we would only do so if that party has agreed to comply with our privacy standards as described in this privacy policy and in accordance with applicable law. Our contracts with third parties prohibit them from using any of your Personal Data for any purpose other than that for which it was shared.
We may from time to time need to disclose certain information, which may include your Personal Data, to comply with a legal requirement, such as a law, regulation, court order, subpoena, warrant, in the course of a legal proceeding or in response to a law enforcement agency request. Also, we may use your Personal Data to protect the rights, property or safety of essentiallymobile.com.au, our customers or third parties.
If there is a change of control in one of our businesses (whether by merger, sale, transfer of assets or otherwise) customer information, which may include your Personal Data, could be transferred to a purchaser under a confidentiality agreement. We would only disclose your Personal Data in good faith and where required by any of the above circumstances.
This website may contain links to other websites. These links are meant for your convenience only. Links to third party websites do not constitute sponsorship or endorsement or approval of these websites. Please be aware that we are not responsible for the privacy practices of such other websites. We encourage our users to be aware, when they leave our website, to read the privacy statements of each and every website that collects personally identifiable information. This privacy policy applies solely to information collected by this website.
As we plan to ensure our privacy policy remains current, this policy is subject to change. We may modify this policy at any time, in our sole discretion and all modifications will be effective immediately upon our posting of the modifications on this website. Please return periodically to review our privacy policy.
If you have any questions or concerns at any time about our privacy policy or the use of your Personal Data, please contact us at sales@essentiallymobile.com.au or call 03 6231 6111 and we will respond within 48 hours.
Phenomenal service. My phone wasn’t charging properly so I went in to see them. Spoke to a really lovely gentleman who cleaned the charging port on my phone and wanted... read more
Tom AvisAmazing service from staff. Helped solve my phone issues super fast. Best value for sure I’ll be back! 🤩 thank you
Naomi Excellent Instant service Highly recommend
Vicki FlukesExcellent job replacing an iPad 8th gen smashed screen and bent frame (iPads on trampolines are a bad idea!) super fast and also had a great case in store which... read more
Jane ReidVery📱helpful, I had my IPhone fixed in about 1 hour, it was still under warranty so I wasn’t charged. It is working well now.📱
michelleheadlam Maria put in a huge effort to find my phone and get me sorted.
Alastair TaaffeI am giving Essentially Mobile 5 stars because although they were unable to fix my old Pixel 4 phone, they went above and beyond in another way. I was on... read more
Leeanne OsborneI had a really positive exp here. Repaired my Iphone back glass for me. Resonable price and good customer service. Looks good as new. :) Thankyou
Siobhan WrightFast service
Maclean racingLachie is an absolute legend. The whole team provide great service, quality repairs and refurbs, and will direct you to other stores if they don’t have what you need. It’s... read more
Kris CampbellCalled In launch time on the 8/11/23 with charging port issues on a Samsung Galaxy, very helpful Gent behind the counter knew exactly what the fix was. 100% glad I... read more
Richard AstleyGood job replacing lens, battery and glass back cover on my iphone - they made sure my phone which I heavilly rely on for my business was fixed up and... read more
Martin BakerManaged to get a broken screen on a less than 2 week old device, Pixel 7 Pro. Tried somewhere else more local to me, was told screens not available yet.... read more
Christopher PolsonVery helpful and essential shop.
Darren WarrRecently purchased a refurbished iPhone 13 mini and could not be happier with the quality and price of this phone! I’d been wanting to upgrade for a while but couldn’t... read more
Emily SheahanScreen repair only took around 40 minutes, reasonably priced and friendly staff
Elise FrogsonFast and easy ordering and delivery process of a refurbished Samsung tablet which arrived in excellent condition. I had a query about the product before ordering and Rob was quick... read more
Adam FosterI've been going to them for years, always fast, friendly, and reliable, and I love the new digs and the range of refurbished phones.
Jane RGood customer service. Kept me advised of progress of repairs. Cost was slightly less than quoted over phone
Nick CreaseyProfessionals with good communication. My samsung s20 had a broken screen. They repalced it with genuine parts and made it work like new. I wouldnt trust a job like that... read more
Naveen SivaprasadProfessionals with good communication. My samsung s20 had a broken screen. They repalced it with genuine parts and made it work like new. I wouldnt trust a job like that... read more
Naveen PrasadThe team at EM are amazing! I smashed the LED screen in my samsung flip, rang them, express posted the phone to them and they were able to fix it... read more
Morgan LockwoodVery helpful, lovely smiley faces, had what I wanted, at great price would go back 😊
Shelley TriffettSuper helpful. I went in because my phone, which was well over a year old, wasn't charging properly and they were able to fix it very quickly under warranty. Very... read more
Jay ShoemakerWas impressed by the friendly and understanding staff as well as the quick service with their good communication. Would definitely recommend to my friends :)
Daniel BuzelinMassive shout out to Lachie for being amazing and going above and beyond for us today. Had such a good experience :) Will definitely be going back from now... read more
c belleHi Folks Big shout out to the amazing team at Essentially Mobile particularly Lachie and Ben who went above and beyond the levels of customer service I expect. Top... read more
Dagga FranceEfficient and professional repair of my Samsung device. Only place I'd get a device repaired in Hobart.
Will MalovnekBrilliant repairs on a samsung fold 3 and excellent customer service.
Kyle HorderVery helpful
Shawna Harding
