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Samsung Authorised Service Centre

Essentially Mobile is Tasmania's only Samsung Authorised Service Centre. This means we can repair your Samsung mobile or tablet without voiding the warranty. We also fix out-of-warranty phones and tablets with the same high-quality parts and service. 


In warranty and out of warranty repairs

Are you experiencing an issue with your Samsung device, or have you accidentally damaged it? Whether you’re in your warranty period or not, we’re available for face-to-face repairs. Do you have some questions or need advice about your Samsung mobile product? No matter the issue, we’re here to answer your questions, provide you with premium service, and find you a solution. 


Tasmania’s Samsung Authorised Service Centre

Essentially Mobile is Tasmania’s Samsung-authorised service centre, and, as such, we are backed by Samsung’s high-quality service standards. This also means we can complete in-warranty repairs on your Samsung device or tablet. We understand how important your mobile is to you and will, in most cases, have your device repaired within 24 hours. 


On-Site Technicians

Our technicians are on-site at our workshop and undertake rigorous training through our in-house program, and are certified by Samsung to conduct in- and out-of-warranty repairs on your device. 


Samsung’s Support Team

You can call Samsung’s product support line, which is open from 8 am - 8 pm, seven days a week on 

  • 1300 362 603
  • Chat with Samsung online

Alternatively, you can contact Essentially Mobile on 

For further information from Samsung on their services, terms, and conditions, you can visit https://www.samsung.com/au/support/repair-service/.


  • Excellent service

    thumb Jody R Murphy Children's Entertainers
    January 28, 2022

    Excellent service friendly staff fully recommend

    thumb Garry Hunt
    March 28, 2022

    Quick and reasonable price repair for my iPhone 7 screen, thanks

    thumb Mark Maumill
    October 28, 2021
  • Had a problem with my phone that turned out to be a super easy fix. They did it in front of me in less than 2 minutes and didn't charge... read more

    thumb Mitch
    May 28, 2022

    Super helpful. I went in because my phone, which was well over a year old, wasn't charging properly and they were able to fix it very quickly under warranty. Very... read more

    thumb Jay Shoemaker
    December 1, 2022

    Honest and quick service

    thumb Richard G Pritchard
    September 28, 2021
  • Brilliant repairs on a samsung fold 3 and excellent customer service.

    thumb Kyle Horder
    August 28, 2022

    Professionals with good communication. My samsung s20 had a broken screen. They repalced it with genuine parts and made it work like new. I wouldnt trust a job like that... read more

    thumb Naveen Prasad
    January 17, 2023

    My galaxy s8 was totalled. Quoted $340 for repairs, took it in to these guys and within two and a half hours i got it back looking brand new as... read more

    thumb Brendan Wallace
    September 28, 2019
  • I received a very prompt reply to my email querying repair costs and turnaround and brought my device in shortly thereafter. When I went to collect slightly before their recommended... read more

    thumb Liam Saunders
    September 28, 2020

    The team at EM are amazing! I smashed the LED screen in my samsung flip, rang them, express posted the phone to them and they were able to fix it... read more

    thumb Morgan Lockwood
    December 31, 2022

    iPhone 5SE screen repair. Turned the phone around in an hour while other repair shops are turning me away! (saying they didn’t have parts) Courteous straightforward customer service. The iPhone... read more

    thumb Samuel Maloney
    September 28, 2018
  • Helpful and wish they were still in Kingston!! Difficult to get to Hobart 😥

    thumb Julie Hoffmann
    May 28, 2022

    Had an iPhone battery fitted. Excellent service as usual at the right price. They are a great bunch of people - always friendly and efficient.

    thumb Phillip Prideaux
    September 28, 2021

    I needed a new screen on a fairly old iPad , although they didn’t have the screen in stock, essentially mobile were able to fix it in less than 24... read more

    thumb Chris Tulip
    March 28, 2022
  • Very nice service. Really happy with repair work. My samsung phone was fixed under warranty but they self diagnosed other issues and fixed them as well for free.

    thumb Abiral Joshi
    June 28, 2022

    Essentially Mobile save the day again! I have been a customer of John, Rob and their team for 15+ years. I had not needed to visit Essentially Mobile for... read more

    thumb Alex
    May 28, 2022

    Efficient and professional repair of my Samsung device. Only place I'd get a device repaired in Hobart.

    thumb Will Malovnek
    September 21, 2022
  • Amazing service and great quality! I had a battery replaced recently, booked in and finished extremely quickly. Local business, with friendly and helpful staff for a great price. ... read more

    thumb Loren Shirley
    December 28, 2021

    Great customer service went the extra mile thanks recommend to anyone needing phone repairs

    thumb Kade Mcglone
    May 28, 2022

    I came into get my smashed iPhone screen fixed they did a good job and service was great.sadly after the screen replacement my home button was replaced even though it... read more

    thumb Avocado Man
    September 28, 2020
  • Very happy, prices are honest, reliable and fast. Thumbs up!

    thumb Cerico76 76
    September 28, 2021

    Dropped my Samsung phone in for repair and had it back within half a day. Excellent service and support!

    thumb Sam Poynter
    November 28, 2021

    Very good and friendly service. Previously had my phone battery changed very efficiently. Today a complimentary phone adjustment done with charge.

    thumb Antony M
    September 28, 2020
  • Amazing customer service, my phone was overheating diagnosed and repaired within 24 hours. Super happy with service from the friendly staff will continue business with them in the future

    thumb Luna Wraith
    February 28, 2022

    Very helpful

    thumb Shawna Harding
    June 28, 2022

    10 years plus of exceptional service, helpful, knowledgeable and second to none for products and pricing. Essentially mobile has had incredible expansion over the years, they always keep on top... read more

    thumb josh laredo
    September 28, 2021
  • Excellent staff and customer service highly recommend place

    thumb Heath Robson
    March 28, 2022

    Was impressed by the friendly and understanding staff as well as the quick service with their good communication. Would definitely recommend to my friends :)

    thumb Daniel Buzelin
    December 1, 2022

    Fantastic Service. Wonderful Staff and beautiful shop. My daughter recommended the team at Essentially Mobile after she had her phone fixed quickly and efficiently there. The staff were very welcoming... read more

    thumb Angela Devereux
    December 28, 2021
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